display error and problem using CC in fullscreen

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flaenen
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Joined: Tue Aug 01, 2017 7:49 am

display error and problem using CC in fullscreen

Postby flaenen » Mon Aug 07, 2017 9:58 am

Hello, I have switched CloudCompare in fullscreen on Windows 10, and now the menus do not respond anymore when I click on them.
Before switching to fullscreen, I already experienced weird display (I had to place the mouse pointer below the menus to be able to click on them).
I tried reinstalling the software, or installing an older version, the 2.8, but it stays in fullscreen mode.
Any help would be appreciated.

daniel
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Location: Grenoble, France
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Re: disaply error and problem using CC in fullscreen

Postby daniel » Mon Aug 07, 2017 10:29 am

To leave fullscreen mode, you can use F9 or F11 (it depends on which mode you used).

And I experienced the weird bug you described on a Windows 7 compter with the latest Intel driver... Sadly I couldn't understand where the problem was coming from. What is your configuration?
Daniel, CloudCompare admin

flaenen
Posts: 5
Joined: Tue Aug 01, 2017 7:49 am

Re: disaply error and problem using CC in fullscreen

Postby flaenen » Tue Aug 08, 2017 7:43 pm

Thank you. Indeed I can exit the fullscreen mode with the F9 or F11 keys.

But still the same problem : the menu bar is hidden by the title bar. I can click on the menu item from below, guessing their position, but still...
I have Windows 10, a Dell computer, I think I also have the latest intel drivers.

daniel
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Joined: Wed Oct 13, 2010 7:34 am
Location: Grenoble, France
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Re: disaply error and problem using CC in fullscreen

Postby daniel » Wed Aug 09, 2017 8:31 am

Yep, same error on the computer with Intel chipset on my side. I'll have to investigate this...
Daniel, CloudCompare admin

daniel
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Joined: Wed Oct 13, 2010 7:34 am
Location: Grenoble, France
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Re: disaply error and problem using CC in fullscreen

Postby daniel » Fri Aug 25, 2017 7:51 am

According to Qt, this bug was indeed coming from an Intel Graphics driver, and it should be fixed with this version:
https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=80939

Can you test it on your side?

Here is the Qt bug for the records: https://bugreports.qt.io/browse/QTBUG-62127
Daniel, CloudCompare admin

flaenen
Posts: 5
Joined: Tue Aug 01, 2017 7:49 am

Re: disaply error and problem using CC in fullscreen

Postby flaenen » Wed Sep 13, 2017 10:30 am

Hello,

Sorry for the late reply, I didn't get email notification and just saw your answer today.
Indeed I have the same graphic card (Intel Graphics 530) as in the Qt bug tracker. I have the Dell driver installed, the latest it seems from their website (21.20.16.4664).
So you suggest to install the generic Intel Driver 15.46.02.4729 ? Or equivalently I guess, the 15.46.05.4771. I get some warnings from Intel that manufacturers (like Dell) may have customized the drivers and so that it is not advised to use Intel Generic Driver etc... Anyway, I tried uploading my driver with the Intel Generic one, and I got a message saying that I have already the latest drivers. I installed lastest version of CC but unfortunately I get the same issue...


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